Questions
Straight answers
What is SIBrain44?
A private brain for your business. You feed it your rules, prices and policies; your team and customers ask in plain words; it answers only from what you fed it, shows where each answer came from, and says "I don't know" when the answer isn't there.
Do I need a credit card for the trial?
No. The trial is $0 for 14 days, and no credit card is required — so nothing can be charged when it ends unless you choose a plan.
When does the 14-day trial begin?
When you create your first workspace. Creating your account alone doesn't start the clock — feed your first document when you're ready.
Do I need to install anything, or be technical?
No. Everything happens in your browser — no download, no server, nothing to install. If you can attach a file or paste text, you can run SIBrain44, and everyone asks in everyday words.
How do I see where an answer came from?
Every answer names the document it came from, right underneath it. If anyone asks "says who?", the source is there to check — that's the whole design.
What happens when it doesn't know?
It says "I don't know" instead of guessing, and the question goes on your unanswered list. You see exactly what your knowledge is missing, add it once, and it's answered from then on.
Can it ever be wrong?
Any answer can only be as good as the knowledge you fed it — if a document is outdated or wrong, the answer will follow it. That's why every answer shows its source: check the source, and keep your documents current. In our own testing before opening, it answered 22 of 22 real questions correctly and invented nothing out of 62 questions — a test result we stand behind, not a promise that no answer can ever be off.
Can my customers see my private staff information?
Customers and team ask the same brain. Anyone using your team link or your website box can ask about anything in that workspace's knowledge, and sees the answer plus the document's name (never the document itself). So feed a shared workspace what you're happy for askers to hear — and keep internal-only material out of it.
How do I update a price or a policy?
Remove the old document and add the new version. Answers follow the new document right away. (There's no edit button today — remove and re-add takes a moment.)
What's the difference between Starter and Pro?
Starter gives your team a brain to ask: 25 documents, 500 questions a month, the team link. Pro removes the document and question limits and adds the customer question box for your own website.
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